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Hi there! I am Yang, a former senior product designer with 8 year experience at Zoom in San Jose, CA, specializing in interaction innovation, system-level thinking, and UX frameworks.
Now pursuing a Ph.D. to deepen research and practice in human-centered design.
5pm-8pm
DAILY
Zoom Cobrowse
2024 - 2025
Browser-based real-time agent assistance feature
Zoom · Contact Center
5pm-8pm
DAILY
Contact Center Mobile Design
2024
Core call tools for agents on the go
Zoom · Contact Center
5pm-8pm
DAILY
User Power Pack
2024 - 2025
A widget that enhancing
Zoom · Phone
5pm-8pm
DAILY
Redesign of Hotel Review Page
2024 - 2025
Faster, richer review browsing for hotel booking
Ctrip 携程 · Hotel BU
5pm-8pm
DAILY
Optimizing OTA Hotel Imagery with AI and UX Research
2024 - 2025
Better, higher-quality hotel images using AI algorithms
Ctrip 携程 · Hotel BU
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